Clarity in advance, no hassle afterwards

1. Definitions
“Hitended B.V.” refers to the franchise organisation and its affiliated trainers. “Participant” or “trainee” refers to any individual who follows a training or course based on an agreement with a client.
“Client” refers to any natural or legal person entering into an agreement with Hitended B.V.
“Open training or course” refers to training for which individual participants can register.
“In-company training” refers to training for employees of a single client.

2. Applicability
These terms apply to all offers, assignments, and agreements with Hitended B.V., unless otherwise agreed in writing. By placing an order or registering a participant, the client accepts these terms.

3. Accommodation and subsistence costs
3.1 Hitended B.V. sets requirements for the training location.
3.2 For in-company training, the client arranges accommodation in consultation.
3.3 A change of location is not a valid reason for cancellation.
3.4 All accommodation, travel and subsistence costs for participants, trainers, and other contractors are borne by the client.

4. Code of conduct
4.1 Participants should not be disturbed during sessions; phones must be turned off.
4.2 Active participation and self-responsibility are expected.
4.3 Hitended B.V. is not responsible for participant behaviour or its consequences.

5. Registration for open training
5.1 Registration must be done in writing using a signed registration form.
5.2 Confirmation and invoice are provided no later than 3–4 weeks in advance.
5.3 Hitended B.V. reserves the right to refuse registration if the participant does not meet entry requirements.
5.4 By signing the registration form, the participant accepts these terms.

6. Pricing and acceptance of assignment
6.1 Fees correspond to the quotation issued by Hitended B.V.
6.2 An assignment is binding upon written confirmation by the client within 14 days.
6.3 Only a signed agreement is binding for Hitended B.V.

7. Payment terms
7.1 Payment (including subsistence costs) must be made in advance.
7.2 Open training fees must be paid at least two weeks before the start.
7.3 Invoices must be paid within 14 days of the invoice date.
7.4 In case of non-payment, collection may be outsourced; collection costs (at least 15%) will be charged to the client.
7.5 For late payments, 1% interest per month is charged. Any part of a month counts as a full month.
7.6 In case of default, all outstanding amounts become immediately due.

8. Cancellation
8.1 Cancellations must be submitted in writing. The following fees apply:
– Up to 8 weeks before start: 35%
– 8 to 4 weeks before start: 70%
– Within 4 weeks before start: 100%
8.2 Participants in open training may be replaced by a suitable substitute.
8.3 No refund is given in case of cancellation during a programme. In cases of force majeure (e.g. illness or death), the management may reduce the cancellation fees.
8.4 If Hitended B.V. cancels due to force majeure, training will be rescheduled. No compensation is due.
8.5 A new date will be agreed jointly. This does not entitle the client to cancel or claim compensation.
8.6 If a participant is absent (partially or fully), the full fee remains payable.

9. Copyright
Training materials may not be copied, distributed or reused without written consent from Hitended B.V.

10. Liability
10.1 Hitended B.V. is only liable for damages in cases of intent or gross negligence.
10.2 Hitended B.V. is not liable for damages resulting from the cancellation of a training.
10.3 Hitended B.V. is not responsible for how participants use the acquired knowledge after training.

11. Changes/cancellation of open training
11.1 Hitended B.V. reserves the right to cancel open training or modules before the start. Any fees paid will be refunded or applied to an alternative date.
11.2 Cancellation by Hitended B.V. does not entitle the participant to compensation.
11.3 If a participant misses certain sessions, no refund is given. If possible, an alternative date may be offered. Please inform us in advance of any absence.

12. Confidentiality
All information resulting from the cooperation will be treated confidentially. Trainers and consultants are bound by confidentiality agreements.

13. General
13.1 These terms are available free of charge upon request.
13.2 Complaints may be submitted in writing to the management.
13.3 All agreements are subject to Dutch law. Disputes will be handled by the competent court.
13.4 These terms take precedence over any terms from the client.