We attach great importance to your privacy

At Hitended B.V., we attach great importance to the privacy of our clients, participants and website visitors. In this privacy statement, we explain which personal data we collect, why we do so, and how we handle that data. This statement applies to all our services, including training, coaching, assessments and consultancy.

1. Who are we?
Hitended B.V.
c/o: Topaasstraat 38
4817 HB  BREDA, The Netherlands
Chamber of Commerce: 97054313
Contact: info@hitended.com | +31 (0)85 7444 609
Website: www.hitended.com

2. What personal data do we process?
We only process data that is necessary for the performance of our services. This includes, among others:
– First and last name
– Job title and company name
– Email address and phone number
– Billing details
– Content from intake forms, reflection reports or coaching questions
– Results from personality tools, assessments or feedback instruments
– Website visit data (anonymous or anonymised)

3. Why do we process personal data?
We process personal data for the following purposes:
– Preparation and delivery of coaching and training programmes
– Invoicing and administrative handling
– Improvement of our services
– Compliance with legal obligations
– Sending relevant updates or newsletters (only with consent)

4. On what legal grounds is the processing based?
We process personal data based on the following legal grounds:
– Performance of a contract
– Legitimate interest (e.g. quality improvement or client relationship management)
– Consent of the data subject (e.g. newsletter subscription)
– Legal obligation (e.g. tax record retention)

5. How long do we retain personal data?
We do not retain personal data longer than necessary:
– Financial and administrative data: 7 years (legal tax requirement)
– Coaching reports: up to 2 years after completion of the programme
– Intake forms and training documentation: up to 2 years
– Newsletter data: until unsubscribed

6. Do we share personal data with third parties?
We only share your data with third parties when necessary for service delivery or when legally required. This may include:
– Hosting and email providers
– Accounting firms
– Online tools (e.g. questionnaires or learning platforms), with data processing agreements in place

7. Your rights
You have the right to:
– Access the personal data we process about you
– Request correction or deletion of your data
– Restrict or object to the processing of your data
– Request transfer of your data (data portability)
– File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
To exercise any of these rights, please contact us at: info@hitended.com

8. Data security
We take appropriate technical and organisational measures to protect your data from loss or unlawful use. Access to your data is restricted to authorised personnel only.

9. Cookies and website usage
Our website uses only functional and analytical cookies that do not infringe on your privacy. We use Google Analytics with anonymised IP addresses.

10. Changes to this statement
We reserve the right to amend this privacy statement. The most recent version is always available on our website.

Last updated: 23 May 2025

Questions?
If you have any questions or comments about this privacy statement, feel free to contact us at: info@hitended.com